End-to-End Utility Solutions for Commercial Assets

An embedded electricity network is a private distribution system within a property that connects to the main electricity grid (such as the Western Power Master Meter). It facilitates electricity distribution, sales, and sometimes generation. Some property owners opt to pass on lower electricity prices rather than make a profit, but regardless of pricing structures, it remains an embedded network. Typically, the infrastructure is owned by the property however, in some cases, a third party may own the infrastructure and bill tenants for energy usage and network access fees.

To update tenant details, notify EnergyTec’s Client Service Department by calling or emailing  service@energytec.com.au. Provide the necessary tenant change details to ensure a smooth transition.

To update your meter details, contact our Client Service Department by phone or email at service@energytec.com.au. Provide your new meter information so we can update our records. Alternatively, you can download a meter replacement form [HERE] and return it to EnergyTec.

Your lease agreements will typically outline tariff arrangements. If there are no specific clauses regarding the on-sell of electricity, tariffs are generally aligned with the thresholds set in the government gazette. Reviewing these documents will help confirm whether tenants are on the appropriate tariff for their usage.

If you need further advice regarding this please contact us at service@energytec.com.au and we can arrange for a Tariff Review.

Your meter reading schedule depends on the service cycle outlined in your Service Level Agreement or Quote. EnergyTec generally aligns its reading cycle with the Retailer Account cycle to ensure accuracy and consistency.

Embedded networks provide significant advantages, including reduced outgoings for tenants, competitive electricity rates through bulk purchasing, and improved energy efficiency with renewable solutions like solar power and battery storage. They eliminate the hassle of shopping around for an energy retailer and offer a low-risk arrangement, as providers understand the unique needs of the building. Additionally, embedded networks operate within the structured framework set by the Australian Energy Regulator (AER), ensuring compliance and minimizing the risk of penalties.

An unmetered balance is the difference between the retailer’s billed usage for the entire property (measured via the master meter) and the total recorded usage from individual sub meters. This difference can be caused by:

• Metering accuracy – Variations between master and sub-meter readings.
• Energy losses – Electricity lost in distribution due to inefficiencies in wiring and infrastructure.
• Unaccounted usage – Common area power consumption or unauthorized connections may not be individually metered.
• Timing differences – Meter readings may be taken at different intervals, causing discrepancies.

Understanding unmetered balances helps ensure transparency in billing and energy management.

For more details, check out our article on Unmetered Balances.

EnergyTec can schedule a special meter reading with sufficient notice. To arrange this, contact fieldservices@energytec.com.au. Please note that a one-off special read fee will apply.

Renewable energy and EV charging play a crucial role in sustainability planning. Future-proofing your embedded network involves evaluating whether your existing infrastructure can support these technologies and planning upgrades where needed. Integrating solar power, battery storage, or EV charging stations ensures long-term efficiency, cost savings, and environmental benefits.

For more information contact us at service@energytec.com.au.

Get in touch with EnergyTec, and we’ll send you a form outlining the necessary details for solar integration. Alternatively, you can download a Solar Set-Up form [HERE] and return it to EnergyTec.

EnergyTec specialises in reading sub-meters within privately owned embedded networks to assist property and strata managers with utility billing. If your meter is outside an embedded network, you’ll need to consult your energy retailer for meter reading services. The exception to this is when EnergyTec provides reading and statements for single-tenanted properties.

Yes, EnergyTec applies a premium rate for services during peak meter reading periods due to increased demand for resources. Peak dates each month are from the 27th to the 7th and the 10th to the 12th.

A multi-master meter site means each tenancy or residence receives a bill directly from a retailer. In contrast, an embedded network operates with a single gate meter supplying the property, with submeters installed behind it. If tenants or residents receive their electricity bill from a third party rather than a retailer, the property is part of an embedded network.

Yes, if your meter is automated, it can be read remotely using Automatic Meter Reading (AMR) technology. AMR collects consumption, diagnostic, and status data from gas, electricity, or water meters and transfers it to a central database for billing, troubleshooting, and analysis.

For properties with an existing AMR network, EnergyTec can assess system functionality and feasibility to acquire remote data. If your meter is not automated, EnergyTec can provide feasibility assessments and solutions for upgrading to AMR.

Automated meter reading provides real-time data that can be accessed remotely, reducing labour costs compared to manual meter readings. However, the overall cost remains comparable, as additional data-related expenses—such as SIM cards and modems—must also be factored in.

Upgrading to an automated meter allows you to receive more frequent and detailed data, helping you identify issues early and optimize energy usage. It provides interval data, NABERS data, and sustainability reporting, offering valuable insights for efficiency and compliance.

Our utility portal, Pharos, automates many of the Code’s requirements, from secure data capture to reporting and tenant communications, helping you stay compliant with minimal disruption.

If your retailer or meter read dates change, it’s important to contact us to re-align the read schedules. Without proper alignment, reporting may show a larger unmetered balance and become less accurate. Additionally, if the new read date falls within peak times, a premium service fee will apply.