How we set up your property:
Let us take care of the details—simply provide us with some key pieces of information, and we’ll handle the rest so you can focus on running your commercial property with confidence and ease.
1. Quote
EnergyTec will provide you with a quote based on a Service Package. In order to put together the quote we will require the following information:
- Utility type (gas, water, electricity) and number of meters
- Service Package – Select, Essentials, Advantage, Advantage+
- Frequency of service – monthly, bi-monthly etc
Quote acceptance
If the quote meets your requirements, we will issue you with an agreement which is accepted via return of the signed agreement or provision of a work order. We will then request information from you to assist with the property set up including:
- Current utility account and previous submeter readings
- Tenancy names/Identifiers
- On-sell rate/tariff
- Property access information
2. Property Take-Up
Once we have the necessary information a Field Service Officer will be scheduled to attend the site to conduct a take-up of the meters. This involves:
- Identifying all the meter details, locations and readings
- Creating a reading file for the property
Following this, the property will be set up in our billing system and you will be sent a summary outlining any findings from our site attendance and any actions required. Following set-up, the regular, cyclical reading schedule will commence.
3. Data Acquisition – Meter Reading
If your service is manual readings of meters, a Field Service Officer will attend the property and acquire the meter readings. For automated readings the data will be acquired remotely. If your meter network is faulty or experiencing issues, we can assist with effective solutions to meet your requirements.
4. Utility Accounting
Meter data is imported into our billing engine (BillTec) and processed by our Client Services Team. This will incorporate the Utility Retailer Account (e.g. Synergy, Water Corp etc) and any cyclic changes such as tenant movements, meter changes, refurbishments etc occurring at your property.
5. Accessing your reports via Pharos
Once processed, your reports will be available for viewing in our Pharos Utility Portal. You will be set-up with a log-in and password and you will have access to all reporting analytics and insights that are available within your service package.
6. Invoicing
An invoice will be sent following the report publication on a cyclical basis.
