What is an Embedded Network?
An embedded electricity network is a private distribution system within a strata scheme or property that connects to the main electricity grid (Western Power Master Meter). It enables electricity distribution, sales, and sometimes even generation. Some strata schemes choose to pass on lower electricity prices instead of making a profit. Whether charges apply or not, the setup is still classified as an embedded network. Typically, the infrastructure is owned by an owner’s corporation, but in some cases, a third party owns it and bills lot owners for energy usage and infrastructure fees.
What are the benefits of an Embedded Network?
Embedded networks provide significant advantages, including reduced living costs for occupants, competitive electricity rates through bulk purchasing, and improved energy efficiency with renewable solutions like solar power and battery storage. They eliminate the hassle of shopping around for an energy retailer and offer a low-risk arrangement, as providers understand the unique needs of the building. Additionally, embedded networks operate within the structured framework set by the Australian Energy Regulator (AER), ensuring compliance and minimizing the risk of penalties.
How can my embedded network provide an income or generate savings?
You can create revenue by securing a favourable electricity rate from a retailer and on-selling it at the gazetted tariff (e.g. Synergy’s residential rate). Additional income can come from installing renewable energy solutions—once upfront costs are covered, any electricity generated and sold at the gazetted rate can provide ongoing funds for strata maintenance or future investments. Alternatively, energy cost savings can be passed through to lot owners should the scheme choose to do so in accordance with your by-laws.
How do I find out where the property meters are located?
The location of your meter will depend on the type and size of your Scheme, and whether your premises is single level or multi-storey. The first point of contact should be your electrical contractor or building manager to confirm the exact location.
Can you produce a customised data file to upload into our strata software?
Yes we can. Our most common customised data files include:
- Strata Master
- Stratafy
- DF Intellistrata (previously i.fresh)
- DF MRI
- DF RowPerMeterPIQ
- Cirrus 8 / Zip
EnergyTec can also develop a range of customised reports for specific purposes to streamline client’s energy in property reporting processes.
Can I arrange an off-cycle meeting to determine my meter locations?
Yes, EnergyTec can provide a quote for a site visit upon request. This allows us to assess and confirm your meter locations efficiently.
What happens if my meter is inaccessible?
Meter readers need safe access to conduct readings. If your meter is blocked or located in a hazardous area, they won’t be able to complete the reading. To resolve this, you may need to:
- Remove any obstructions or hazards to ensure safe access.
- Consider relocating the meter if accessibility remains an issue.
Keeping your meter accessible helps ensure accurate readings and smooth energy management.
What does an unmetered balance mean?
An unmetered balance is the difference between the retailer’s billed usage for the entire property (measured via the master meter) and the total recorded usage from individual sub meters. This difference can be caused by:
- Metering accuracy – Variations between master and sub-meter readings.
- Energy losses – Electricity lost in distribution due to inefficiencies in wiring and infrastructure.
- Unaccounted usage – Common area power consumption or unauthorized connections may not be individually metered.
- Timing differences – Meter readings may be taken at different intervals, causing discrepancies.
Understanding unmetered balances helps ensure transparency in billing and energy management.
For more details, check out our article on Unmetered Balances.
Why does my bill say this is an estimated meter reading?
Your bill may display an estimated meter reading if an actual reading couldn’t be taken. This can happen due to access issues, such as the meter being obstructed or located in a restricted area, or because the meter itself is faulty and not functioning properly. In some cases, scheduled readings may not have been completed, leading to an estimate instead. Please contact our CSO team, for further information relating to your property.
Why am I getting a bill when I have been on holiday, and no one has been using power?
Even if no electricity has been used during your holiday, your bill still includes the Daily Supply Charge, which covers the cost of maintaining the connection to the electricity network. This fee applies regardless of usage, ensuring continuous access to power when you return.
Can someone test my meter to determine if it is functioning correctly?
Yes! Our Technical Services Team offers a Meter Validation service to check your meter’s accuracy. They can provide a quote and conduct the necessary tests to ensure it is functioning correctly. Please contact us at service@energytec.com.au
How do you calculate the charges?
Charges are based on tariff rates determined by the state government. Unless otherwise specified, these rates apply to electricity usage and any associated fees for supply and service.
How often does EnergyTec read my meter?
Your meter reading schedule depends on the service cycle outlined in your Service Level Agreement or Quote. EnergyTec generally aligns its reading cycle with the Retailer Account cycle to ensure accuracy and consistency.
What is the Proposed Embedded Network Code of Practice and how does it affect my strata scheme?
The Code sets out clear obligations for embedded network sellers, including billing transparency, dispute resolution, and meter access. It applies to all embedded networks, even small schemes, and requires separate supply agreements and disclosure statements for each lot owner or tenant. For more information view our article on ENCOP
How can we prepare for compliance with the Proposed Embedded Network Code of Practice?
Start by reviewing current billing processes, agreements, and infrastructure. EnergyTec’s utility portal, Pharos, can help you manage obligations and streamline reporting.
What billing and metering obligations do we have under the Proposed Embedded Network Code of Practice?
You must issue bills at least every 60 days and provide transparent details including if a meter was read or estimated, amount of arrears or credit, meter number and start /end of supply period. For more information view our article on ENCOP.
Can a strata lot owner switch to another electricity provider under the Proposed Embedded Network Code of Practice?
Yes. Under the Code, customers can seek an alternate supply at their own cost. The embedded network seller must facilitate this request, including meter works or access, where applicable.For more information view our article on ENCOP.
How can I future-proof my Embedded Network with solar or EV charging stations?
Renewable energy and EV charging are essential for sustainability planning. Future-proofing your embedded network involves assessing whether your existing infrastructure can accommodate these technologies and provisioning for upgrades where needed. Integrating solar power or EV charging stations can enhance efficiency, reduce costs, and support long-term sustainability.
For more information contact us at service@energytec.com.au to arrange a Solar or EV Feasibility Review for your strata scheme.
